Contact/FAQs

Returns & Exchanges

Can I update my order or address?

You cannot edit your address or any of the items in your order, once it has been submitted.

When can I expect my refund?

 

Please allow 1-2 weeks for your refund. We will send an email once the returned item(s) have been received and your refund has been processed. No refund will be  available for the logistics.

What if my items are damaged, defective, or incorrect?

If you have received a damaged, defective, or incorrect item, contact support@vataly.com with a photo of the damage, or the wrong item you received, as well as your order number. We will take care of you!

 

Sizing

 

Will you be offering more sizes?

Yes. As we continue to grow, expanding our size range is on our mind. We currently offer sizes XS, S, M, L, and XL in Menswear. We offer sizes XS, S, M, L and XL (with XXS in the Tees) in Womenswear. 

If you are unsure about the size and fit of a product you love, email us at fit@vataly.com for advice.