VATALY
Email : [email protected]
Orders and Shipping
We process orders within 1-2 business days, then ship all orders.
P.S:- In Lockdown , it may take upto 3-5 days.
We process orders within 1-2 business days, then ship standard domestic orders via FedEx. With all of this happening, shipping would take 4-8 business days.
To view your store credit balance, just log into your Vataly account and hover your cursor over the shopping bag icon in the top right corner of the page. A drop-down will appear with your balance, and the credit automatically deducts at checkout.
If you have received a damaged, defective, or incorrect item, contact [email protected] with a photo of the damage, or the wrong item you received, as well as your order number. We will take care of you!
Our ”Gift Me” option is not in operation yet, but it will be soon. It will give you the option to send a little hint (email) to ensure you give – and receive – well deserved and better gifts all year round.
Yes, you can email us at “[email protected]”.
Sizing
To ensure you have the best fit you are looking for + help us save money/time on
the logistical front we recommend you use these tools mentioned below:
—A link to a ”Size Guide” with detailed product measurements is included on each product page. As a note, measurements are taken in inches and centimetres. You can compare these measurements to similar pieces you already own.
—Additional style and fit details are included in the Details and Descriptions sections on each product page.
—If you need more help, our team can answer all your questions on sizing and fits. Send us a note at [email protected] for advice. If the fit does not work out the first time, just remember, exchanges are always free.
Yes. As we continue to grow, expanding our size range is on our mind. We currently offer sizes XS, S, M, L, and XL in Menswear. We offer sizes XS, S, M, L and XL (with XXS in the Tees) in Womenswear.
If you are already subscribed to VATALY , you will receive Back in stock emails.We may receive some stock through orders returned to our warehouse, so definitely check back in the future. We would also be happy to suggest a similar item – just reach out to us at [email protected]. If you are unsure about the size and fit of a product you love, email us at [email protected] for advice.
Returns and Exchanges
All purchases may be returned within 14 business days. The items must be unworn, unwashed, and undamaged. Refunds for store credit are free and include free shipping on your next order. For refunds to credit/visa cards, we deduct ₹180 to cover shipping and restocking. Refunds may only be issued to the credit/visa cards used to make the original purchase.
If the order is COD , you will have to provide us with bank details to Deposit the amount.
Please allow 1-2 weeks for your refund. We will send an email once the returned item(s) have been received and your refund has been processed. No refund will be available for the logistics.
No, not yet but will soon.